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High-Volume Call Routing & Reporting System
Designed and implemented an end-to-end calling infrastructure that integrates call data sources, automates daily performance reporting, and powers real-time visualization dashboards. Built a phone-number rotation system capable of cycling through thousands of Twilio numbers to support 10,000–50,000 outbound calls per day while staying within per-number limits, ensuring scalable, compliant, and reliable high-volume calling operations.
The network for creativity
Join 1.25M professional creatives like you
Connect with clients, get discovered, and run your business 100% commission-free
Creatives on Contra have earned over $150M and we are just getting started
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Service Performance & Cost Optimization Dashboard
This dashboard analyzes service performance, operational costs, and revenue trends to help businesses understand profitability and efficiency.
Key features:
• KPI overview including total cost, net loss, and work orders
• Monthly revenue and cost trend analysis
• Service efficiency and order performance metrics
• Geographic insights through a US performance map
• Technician workload and top performer tracking
Tools used:
Excel for data processing and dashboard design.
Purpose:
This dashboard helps businesses quickly identify cost drivers, performance trends, and operational inefficiencies.
Impressive. Is possible to do something so advanced on Excel only, or there is some code for the dashboard, behind it?
Sales Performance Dashboard (Excel)
Interactive Excel dashboard built to analyze sales performance, product profitability, and regional trends.
Key features:
• Total sales, total profit, and margin KPI tracking
• Monthly sales and profit trend analysis
• Sales performance by product category
• City-level sales comparison
• Top performing products analysis
• Interactive filtering by month, city, and category
This dashboard helps businesses quickly understand revenue performance, identify profitable products, and monitor sales trends.
Tools used: Microsoft Excel, pivot tables, and data visualization.
The dark theme with orange and teal contrast makes the KPIs pop instantly — Total Sales, Profit and Margin visible at a glance without any scrolling. Interactive filtering by month, city and category together is what separates a real decision tool from a static report. Did you build the interactivity using slicers or VBA?
Service Performance & Cost Optimization Dashboard (Power BI)
Built an interactive dashboard in Microsoft Power BI to analyze service operations, costs, and performance trends.
Key insights included:
• Work order tracking and completion performance
• Total cost, net loss, and cost per work order analysis
• Monthly revenue vs cost trends
• Technician workload distribution
• Geographic performance visualization across districts
This dashboard helps businesses quickly identify operational inefficiencies, cost drivers, and performance patterns to support better decision-making.
Tools used: Microsoft Power BI, data modeling, and data visualization techniques.
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