Effective Client Communication to Manage Scope CreepEffective Client Communication to Manage Scope Creep
The network for creativity
Join 1.25M professional creatives like you
Connect with clients, get discovered, and run your business 100% commission-free
Creatives on Contra have earned over $150M and we are just getting started
Last week a client asked me to redesign a section of their website. Again.
The same one we'd already designed, got approved, built, and shipped. They had new ideas, which is fine sincenew ideas are part of the process. But the design phase was over and we were in final QA.
So I wrote the most boring, important email of the week: "This was already approved in design. Going back into additional design will need to be a separate scope."
Scope doesn't usually blow up in one big moment. It leaks. A "quick tweak" here, a "small change" there, and suddenly you're redesigning something that was done three weeks ago.
The unsexy version of protecting your work isn't firing a client. It's sending a calm, clear email on a Friday morning that says: this is where this phase ends.
Continue in the comments ↓
Paul's avatar
went i learnt this my life begin a lot more easier
Daniel G's avatar
BrightStudios logo
Most of the time, the client respects it. They just needed someone to draw the line. Sometimes they want to make things clear, which in that case we did. Apparently, all they needed is to change a couple of small things, and in their mind they described it as a complete redesign. 
Israr's avatar
BAVA Studio logo
I have also encountered something like this with one of my client as after completing the project the client asked for some tweaks which I agreed to and made the changes. But, it didn't stop there they started some here, some there and it ended after a whole month. But, I think...
Back to feed
The network for creativity
Join 1.25M professional creatives like you
Connect with clients, get discovered, and run your business 100% commission-free
Creatives on Contra have earned over $150M and we are just getting started