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Before I stepped in:
❌ 1000+ unread emails daily
❌ Calendar double-booked weekly
❌ No client follow-up system
❌ 15hrs/week drowned in admin tasks
Then after 2 weeks;
✅ Inbox zero, 2-hour daily focus blocks
✅ Smooth clients onboarding
✅ Revenue generating work is prioritized
Business Transformation isn't just magic, it's a working system.
Want this type of transformation? Let me help you build an efficient operations backbone.
The network for creativity
Join 1.25M professional creatives like you
Connect with clients, get discovered, and run your business 100% commission-free
Creatives on Contra have earned over $150M and we are just getting started
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Growing your business but struggling to keep up with customer support or daily operations?
That’s where I come in.
I help businesses stay on top of their support, streamline workflows, and build systems that actually make things easier, not more complicated. From handling customer inquiries across email, chat, and social media to improving processes and setting up efficient workflows, I focus on keeping things running smoothly behind the scenes.
I also work with a small, reliable team ready to step in when you need extra hands. Whether you’re scaling, overwhelmed with tickets, or just want to improve your current setup, we can support you without the high overhead of hiring in-house.
Just consistent, dependable support that helps you grow.
If you’re looking for someone who understands both the customer side and the operational side of your business, feel free to reach out. Let’s see how we can make things easier for you.
I manage marketing and operations projects using structured workflows, tracking SEO, ads, content publishing, automation, and website optimization. I organize tasks by priority and status to ensure deadlines are met and projects move efficiently across teams.
Operations Manager · O Projeto Original (part-time | jan/25-jan/26)
- Took over operations of a digital education business with no formal structure and delivered 400%+ annual revenue growth over 12 months through full operational redesign.
- Rebuilt the team, cutting payroll costs by 41% while improving performance across all areas. Replaced junior roles with a senior professional covering traffic, automations, and infrastructure, and developed an existing team member into a full operations and sales manager.
- Designed and managed 10 revenue peaks throughout the year, leading full launch execution and post-campaign debriefs to sustain cash flow while the evergreen funnel was being optimized.
- Reduced tax burden by up to 50% through an accounting audit, office restructuring, and legal tax exemption on the majority of products sold.
- Consolidated payment platforms into a single solution, cutting transaction fees by over 3%.
- Built the entire financial structure from scratch, implementing formal controls, monthly KPI reviews, and daily revenue pacing tracking.
- Replaced WhatsApp-based management with a fully integrated Notion system covering individual dashboards, status tracking, weekly and monthly team meetings, 1:1s, and structured reporting to founders.
- Formalized 100% of contracts and built onboarding and offboarding processes, eliminating legal exposure in all employment relationships.
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