The fix is a pre-qualification wizard that filters serious leads by project type, budget, and timeline before they ever get a consultation slot, redirecting under-budget leads to a lighter mini-consult instead of wasting a full meeting. Site visits carry a refundable deposit (real cost of travel, simulated for demo), and bookings made in monsoon months get an automatic heads-up with a one-tap switch to a video consult. Every confirmed booking generates a detailed confirmation with a self-service reschedule link, so there's zero manual back-and-forth for the owner.