https://github.com/OpShaid/intelligent-support-platform I built the Intelligent Support Triage Sy...https://github.com/OpShaid/intelligent-support-platform I built the Intelligent Support Triage Sy...
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S Tiwari
• Nov 8
https://github.com/OpShaid/intelligent-support-platform
I built the Intelligent Support Triage System (ISTS).
It: ⚙️ Auto-triages and routes tickets from Slack, email, and web forms 🧠 Uses GPT-4 to detect intent, sentiment, and urgency 🚀 Auto-resolves 30–40% of tickets 📊 Tracks SLA performance in real time
The result? 👉 60–80% faster response times 👉 Happier customers 👉 Leaner support operations
Now I’m expanding this into AI-Driven DevOps Automation — bringing the same intelligence to incident response and infrastructure monitoring.
If you’re into AI workflows, automation, or building production-grade systems, let’s connect — I’m sharing the full architecture and open-sourcing parts soon.
aiautomation
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Said Rouah
• Nov 12
looks great
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Grah Gz
• Nov 8
@Shaid Tiwari fire
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