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I built an end to end booking and dispatch experience for NICU Transportation. Customers can enter their trip details, submit a request, and receive a booking confirmation. On the business side, requests appear in a Dispatch Center where the owner can review, confirm, and manage trips.
I built it to solve the back and forth that happens between a transportation inquiry and a confirmed booking.
The core workflow is simple:
1. Request
2. Review
3. Confirm
4. Dispatch
The goal was to reduce manual work while making the customer experience much faster and clearer. Here's a loom explaining what I built. https://www.loom.com/share/144a7b452c044e3fbdf453de1ac309ce
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Problem: Small teams lose hours every week to copy-paste work — moving data between tools, chasing updates, and doing the same manual steps again and again. Build: With my service One AI Automation Built for You — $150, one fixed price — I build one automation for you in n8n, Make or Zapier, wired into the tools you already use, tested end to end, and handed over with a short walkthrough so your team can run it. Result: One repetitive task runs itself, every time, without the manual work. No calls needed. We work async, in text. What is the one task you would automate first if it ran itself?
one automation that runs every day beats ten half built ones
Customer Journey Review: Finding Gaps in the Customer Experience
Project type: Independent speculative project
A business can have a great product and still lose potential customers through a disconnected customer experience.
For this sample, I explored five important touchpoints:
Discovery: Can potential customers understand what the business offers?
First impression: Does the website or social presence build confidence?
Consideration: Can customers easily find the information they need?
Purchase: Is the buying process straightforward?
After sales: Does communication continue after checkout?
Key takeaway
Every interaction contributes to how customers perceive a business. Improving the experience requires looking beyond the product itself.
This is an independent portfolio concept, not commissioned client work.