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Smart Review Routing: 5-Star Ratings Go Public, Complaints Come to You First
Most businesses lose 5-star reviews simply because happy customers forget to leave one — while unhappy customers use the generic review link to complain publicly. This system fixes that: after every purchase, customers rate their experience. Happy ones get a direct link to leave a Google review. Unhappy ones get routed straight to your team, privately, before it becomes a public complaint.
Built with: Make.com, Stripe, Google Forms, Google Sheets, Gmail
What it does:
→ Triggers automatically after every purchase
→ Sends a simple, one-click rating request
→ 4-5 star ratings get routed to your Google review link
→ 1-3 star ratings get routed to a private feedback form
→ Protects your public rating while catching issues early
Want this for your business? Let's talk.
The network for creativity
Join 1.25M professional creatives like you
Connect with clients, get discovered, and run your business 100% commission-free
Creatives on Contra have earned over $150M and we are just getting started
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Angry Customer Gets Noticed In Seconds Not Hours.
An angry customer message shouldn't sit in an inbox for hours. This system reads every support ticket, figures out how urgent it is, and reacts instantly — Slack alert for angry customers, human review for sensitive requests, automatic reply for simple questions. No message goes unnoticed.
Built with: Make.com, Google Forms, Google Sheets, Slack, Gmail, Google Gemini AI
What it does:
→ AI reads every ticket and classifies category, priority, and sentiment
→ Urgent complaints trigger an instant Slack alert to your team
→ Sensitive requests get drafted by AI, held for human approval
→ Simple questions get answered automatically, no human needed
→ Every ticket is logged with full context — nothing gets lost
Want this for your business? Let's talk.
