How BAs Use the 5 Whys Method to Find Root Causes The 5 Whys method helps business analysts move ...How BAs Use the 5 Whys Method to Find Root Causes The 5 Whys method helps business analysts move ...
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Dharane Anand
• Nov 20
How BAs Use the 5 Whys Method to Find Root Causes
The 5 Whys method helps business analysts move beyond surface-level symptoms and identify the real cause of a problem. Instead of guessing, the BA asks “why” repeatedly until the underlying issue becomes clear.
For example, if users drop off during checkout, the first reason might be a slow page. Asking “why” again might reveal large images or missing compression. Continuing the process often uncovers overlooked issues in testing or process flow.
The 5 Whys keeps teams focused, prevents quick assumptions, and ensures the solution truly fixes the root cause. It’s a simple but powerful tool used in workshops, sprint planning, and process improvement.
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