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Provided professional customer support by assisting customers through email and live chat, responding to inquiries, resolving issues, and maintaining clear communication. My experience includes supporting customers, handling administrative tasks, and helping businesses deliver a positive customer experience through timely and professional service.
The network for creativity
Join 1.25M professional creatives like you
Connect with clients, get discovered, and run your business 100% commission-free
Creatives on Contra have earned over $150M and we are just getting started
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A client said everything was wrong. That phrase can stop a project, but it is rarely the full story. For me, it usually means something specific is missing or an important assumption was overlooked.
On a recent project, a client said, "This isn't it. You did the wrong thing entirely." My immediate thought was not panic, but curiosity. I offered a short, 5-minute call. He agreed.
The real issue wasn't a total rejection of the work. It was two specific things that weren't acceptable to him. During the call, we quickly identified those two issues. We fixed them on the spot. He paid and left happy. It reminded me that active listening is a better tool than trying to guess the client's mood from their email. The five-minute call saved three weeks of email exchanges.
I help businesses build effective email marketing systems and automated workflows that capture leads, nurture prospects, and keep customers engaged without relying on repetitive manual tasks.
eCommerce Email & SMS Automation & Customer Retention
Designed and configured a complete eCommerce email and SMS automation system focused on customer engagement, retention, and recovering potential lost sales. The project included abandoned cart recovery, browse abandonment, welcome series, back-in-stock notifications, customer thank-you emails, and order-related flows. I also created a multi-step abandoned cart workflow using personalized email and SMS messages, customer behavior triggers, consent conditions, timed delays, and conditional splits. The goal was to create a structured customer journey that automatically follows up with shoppers at the right time, improves engagement, and creates more opportunities for conversions and repeat purchases.
