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AI Voice Agent | Inbound, Outbound & CRM Automation
Role:
AI Systems Engineer | Voice AI, Backend Architecture & CRM Automation
AI voice agent system for automating inbound and outbound business calls across customer support, appointment booking, lead qualification, and sales workflows.
The system processed live audio through low-latency speech-to-text, used LLM reasoning for context-aware conversations, and generated natural spoken responses through text-to-speech.
It maintained conversation state, handled interruptions and fallback scenarios, and captured structured information during each call.
I connected the voice workflow to CRM systems and external APIs so the agent could update records, qualify leads, schedule appointments, and trigger follow-up actions.
The result was a reusable voice automation system that connected customer conversations directly with business operations.
The network for creativity
Join 1.25M professional creatives like you
Connect with clients, get discovered, and run your business 100% commission-free
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