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Weakest point in any system: Where responsibility transfers from one person to another.
These "handoff points" are where things fall through cracks.
TYPICAL FAILURES:
Sales to Delivery:
Sales: "I closed the deal!"
Delivery: "Wait, what did you promise?"
Manager to Team:
Manager: "I delegated this"
Team: "I didn't know I was supposed to start"
Result: Missed deadlines
Handoff protocol that works:
CLEAR TRIGGER: "When deal closes" (not "when you get around to it")
DOCUMENTED TRANSFER: What information moves?
Client form, payment confirmation, scope document, access credentials
CONFIRMATION REQUIRED: Receiving person must acknowledge receipt (Not optional, required)
ACCOUNTABILITY SHIFT: Ownership officially transfers. Previous person now out of loop.
Handoffs don't fail because of bad people. They fail because of unclear systems.
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