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I helped build Heap’s Developer Portal from the ground up, creating a dedicated experience for developers and partners to build, configure, and manage integrations with Heap.
Before the portal, integration development relied more heavily on internal processes and support from Heap’s team. The goal was to make the ecosystem more self-service by giving developers the tools and guidance they needed to work independently.
I owned significant frontend work across the portal experience, translating technical integration workflows into a product that was approachable, scalable, and easy to navigate. I worked closely with product, design, and backend engineering to define workflows, establish reusable UI patterns, and make the developer experience feel like a cohesive part of the Heap product.
The portal helped increase organically created integrations by roughly 40% while reducing integration-related support tickets by about 25%.
The drop in support tickets is the number I'd lead with. Curious what moved it most: the step by step setup flow, or being able to test an integration with real data before publishing without pinging your team?
Good point on leading with the support number! It’s hard to attribute the drop to either piece alone. The bigger shift was giving developers a clearer path to build and manage integrations themselves, rather than relying on our team to build them or walk them through the...
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