A small e-commerce business was spending too much time manually responding to customer inquiries about order status, shipping, and FAQs. The goal was to reduce response time and automate repetitive support tasks using AI. I built an AI-powered support assistant that integrates with the company’s order database and automates responses through a chat interface. The system: - Answers common customer questions instantly - Retrieves real-time order information - Escalates complex issues to human support