Chatbot Demo: Handling Unknown Questions Without GuessingChatbot Demo: Handling Unknown Questions Without Guessing
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My chatbot says "I don't know". That's a feature.
In this demo for a fictional bike shop, a customer asks about scooters. The shop guide has no information about scooters, so the bot doesn't invent an answer. It says so and offers to pass the question to the staff.
A wrong price or rule can cost a business more than a short "I don't know".
Would you want this in your own chatbot?
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