Smart Automation: Choosing What to Automate, Redesign, or Keep HumanSmart Automation: Choosing What to Automate, Redesign, or Keep Human
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Not every repetitive task deserves automation.
Automating a broken workflow can simply make the wrong process happen faster with the same bottlenecks, unnecessary steps, and hidden costs.
The real challenge is identifying what should be automated, what should be redesigned, and what should remain human.
Because smart automation isn't about doing more.
It's about making the right work happen with less friction.
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Johnson's avatar
The part about speeding up a broken workflow resonates; I've watched automation just amplify inefficiencies when we skip the remapping step.
Mughira's avatar
Mkaits logo
Absolutely! That’s why mapping and fixing the workflow first is so important. Automation should remove friction, not just make existing problems happen faster.
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