You know the drill: you message three movers, one replies, he needs to "come see the flat first," you take an afternoon off, and three days later you get a price. Meanwhile, Toni, the owner, is driving across Barcelona every evening to count wardrobes, and half the people he quotes never book. Then there's the permit for the van, the reminders, the reschedules, and the customer who isn't packed when the crew shows up.