Some early stage behind-the-scenes of the new digital experience for NonZero. Testing new and more efficient workflows.

SupportFlow AI is a customer support management system built with Python, PySide6, FastAPI and PostgreSQL.

It helps teams manage customer requests, assign priorities and responsibilities, track conversations, and generate AI-assisted response suggestions while keeping a human in control of the final reply.

I built the application structure, interface, backend integration, database workflows, API layer and automated testing.

The conversation-revision idea sounds useful. I would also check that revision on the server when accepting the send, so a message arriving between review and click cannot slip through. Mark the draft stale while keeping the human edits visible. Two useful regression cases: a...