Hi @Suzy Jin I’d like to follow up on the 8,000 free credits for the CapCut World LA Challenge. I submitted the form on October 16, 2026, but I haven’t received the credits yet.
Could you please confirm whether my claim is still being processed? Also, could the delay be because I submitted the form over the weekend, and will the credits be processed on the next business day?
Yes, exactly! Since it was the weekend, our top-up and approval team was off. Processing will resume starting tomorrow, and your credits will be added within 1–3 business days.
You can start brainstorming and planning your video now so you're ready to create an amazing...
Enter CapCut on the web → click the Skills button in the creation bar (next to "+" and "Auto") → select the event-exclusive "WELCOME TO CCW" card → import your clips to automatically generate edits, transitions, and music. Quick, effortless, and ready to post!