I built 'PingBase' for Studio 9 Hair, a busy salon in Shoreditch, London.:
Like many appointment-based businesses that showcase their work on social media, Studio Nine’s bookings rarely start on a booking page. They start in the places customers already talk to them... Instagram, WhatsApp and Messenger.
PingBase is an AI booking agent that lives inside those chat platforms and conversations. It can answer customer questions, understand booking intent, check Studio Nine’s real availability, book appointments, reschedule or cancel them, update the calendar, collect deposits, send reminders and follow up automatically.
When something genuinely needs human judgement, PingBase hands the conversation over to the team with the relevant context already attached.
Studio Nine has a few operational quirks that make booking more complicated than simply asking whether 2 pm is free: