Dubot is an AI-agentic product, born in January 2026. It gives businesses a governance layer between their AI agent and their own end users: an admin panel to control what the agent can do and what context it has. As solo product designer, I design across the whole product, admin panel, editor, and end-user layer alike. This case study zooms in on one piece of that: the end-user experience, from how the agent shows up on the page to what happens when its actions don't go as planned.