PUUR Health's staff were spending hours daily responding to patient texts, booking questions, FAQs, follow-ups. It wasn't scalable and the patient experience was suffering. I built a Conversation AI SMS agent inside GHL, trained on a custom PUUR knowledge base with 20 FAQs, rich text, and web-crawled content. The agent handles inbound patient messages with a warm, human tone, sends booking links, triggers 4 automated workflows, and escalates clinical concerns to a human instantly. Auto-followup and conversation summaries keep the team fully in the loop without reading every thread. Patients get faster answers. Staff get their time back. If your clinic is still texting patients manually, let's fix that, send me a message.