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@Kayla Li @Marlenn Alba @Marouane Zouizhi
I still haven’t received my credits, even though it has been three days.
I want to clarify that I use two different email addresses: one for my Contra account and another for my CapCut account. I also tried signing up with the same email, but I wasn’t able to sign in, so I ended up using a different email for CapCut.
I’ve already filled out the credit form around three times, but I still haven’t received anything. Could you please check whether the email difference is causing an issue with my credits or if there’s anything else I need to do?
I’d really appreciate your help since the challenge only has 2 days left and I still can’t participate.
@Kayla Li please help!
Hi @Yashwant Singh I've sent a note to the capcut team for you. Hopefully we'll hear back asap. I'll DM you with any response.
Thank you sir!
Any update sir?
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I am unable to get my CapCut UID for this challenge. What do I do?
Can anyone help with that please
Hey everyone!
Is Seedance 2.5 currently down on CapCut for you too? Trying to generate my entry for the challenge, but it keeps failing and returning credits.
Are the servers just overloaded right now? Let me know if it's working for you!
Same here — desktop app kept failing for me too (same "couldn't generate, credits returned" error). Switched to the web version and it went through first try. Might be worth trying that while desktop sorts itself out.
Hey @Kayla Li I still haven’t received the free credits for the CapCut Seedance 2.5 Challenge, even though it’s already been a day. Should I wait a few more days, or is there anything you can do to help us get the credits sooner? The deadline is getting closer, and we really need the credits to have enough time to create something good.
