Built an AI-powered customer support automation workflow that can classify incoming emails, ident...Built an AI-powered customer support automation workflow that can classify incoming emails, ident...
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Built an AI-powered customer support automation workflow that can classify incoming emails, identify support requests, retrieve relevant information from a knowledge base, and assist with generating the right response.
The workflow combines AI agents, RAG, embeddings, Pinecone, Gmail, and automated notifications to reduce repetitive support work while keeping human review in the loop.
The flow includes:
📩 Incoming email detection
🤖 AI-based support request classification
📚 Knowledge base retrieval with Pinecone
🧠 Context-aware customer support agent
✍️ Automated response draft generation
🔔 Reviewer notification through Telegram
⚡ Separate handling for non-support emails
I’ve been exploring more ways to combine AI + automation + real-world business workflows, rather than using AI only as a chatbot.
Most lead generation tools collect leads.
Mine scores them, analyzes them, and logs them automatically.
I built an AI Lead Intelligence Engine using n8n that triggers the moment a form is submitted. It normalizes the data, runs it through an AI scoring model, detects industry and buying intent using Gemini, assigns a HOT/WARM/COLD tier, and saves everything to a live CRM sheet.
Built for businesses that are tired of chasing cold leads manually.
This is Stage 1. Stage 2 adds automated personalized outreach. Stage 3 adds an AI voice call within 60 seconds.
If you run a business and lose leads because follow-up is slow, this system fixes that.
Love this Lead Intelligence flow! I also build lead scoring with n8n + OpenAI + Google Sheets. Clean execution — how do you handle duplicate leads? Let's connect!
Business owners: if your team copies information between email, spreadsheets and your CRM every day, that work can be automated.I build AI workflows that:• Read and qualify new enquiries• Update your CRM automatically• Assign tasks to the right person• Send personalized follow-ups• Hand unusual cases back to your teamThe outcome: fewer missed leads, faster responses and more time for work that grows the business.I bring 6+ years of engineering experience, including work for United Airlines and SS&C Technologies. My production systems have reached 99.99% uptime, while deployments fell from around 2 hours to under 20 minutes and cloud spend dropped by around 30%.Comment “AUTOMATE” and tell me the repetitive task costing your team the most time. I’ll reply with the first workflow I would build.
For the CRM update and follow-up steps, I'd test a retry after the CRM write succeeds but before the workflow records completion. Do you carry the same enquiry ID through both steps to prevent a duplicate contact or second follow-up?
My Contra Discovery Score has reached 114 points, placing me in the top 10% of creatives on the platform. My profile quality and profile completion are both at 100%, with a 5/5 average rating and availability turned on.
As a software engineer specializing in React, .NET, API development, and SAP Business One, I'm continuing to strengthen my Contra presence, showcase my portfolio, and connect with potential clients for new freelance opportunities.