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Built an AI-powered customer support automation workflow that can classify incoming emails, identify support requests, retrieve relevant information from a knowledge base, and assist with generating the right response.
The workflow combines AI agents, RAG, embeddings, Pinecone, Gmail, and automated notifications to reduce repetitive support work while keeping human review in the loop.
The flow includes:
📩 Incoming email detection
🤖 AI-based support request classification
📚 Knowledge base retrieval with Pinecone
🧠 Context-aware customer support agent
✍️ Automated response draft generation
🔔 Reviewer notification through Telegram
⚡ Separate handling for non-support emails
I’ve been exploring more ways to combine AI + automation + real-world business workflows, rather than using AI only as a chatbot.
More automation experiments coming soon. 🚀
#AIAutomation #ArtificialIntelligence #Automation #AIAgents #RAG #n8n #Pinecone #OpenAI #WorkflowAutomation #CustomerSupport #GenerativeAI #MachineLearning #BusinessAutomation #Developer #FullStackDeveloper
The network for creativity
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Check out the full case study on Contra and let's build your next platform: https://contra.com/p/qo7WW3Rg-enterprise-ai-and-workflow-automation-landing-page?r=airzon_agency 🚀
