Automated Waitlist Backfill for Canceled Patient AppointmentsAutomated Waitlist Backfill for Canceled Patient Appointments
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Backfill: every cancellation becomes a booking.
Why: a late cancellation leaves an empty chair. Filling it means calling down a waitlist, which nobody at a busy front desk has time for, so the hour and the revenue are simply lost.
What it does: when a patient cancels, Backfill offers the slot to everyone on the waitlist whose service, day and time match, all at once. The first to tap Claim gets it. The slot is re-checked first, so nobody is ever double-booked. Everyone else is told it's taken and keeps their place. The front desk sees every step on a live dashboard, along with the revenue recovered. If nobody claims within 30 minutes, staff get a "Needs you" alert.
Try it: open the link and choose "Use a demo account". Nora is the front desk; Sarah, Mike and Amara are patients. Cancel as Sarah in one window and claim as Mike in another. Or register with your own email and tap "Send me an offer" to get the real offer email.
Built with Base44: the data model, the offer chain, a demo clinic that refreshes every day, a demo sign-in with an in-app inbox, real offer emails, and a split-screen demo view.
Julian's avatar
Really smart solution! Automating waitlist backfills can save time, reduce gaps in the schedule, and help more patients get the care they need. Great work!
Ananto's avatar
Behind the build: a design system and a clickable prototype first, then every screen rebuilt in Base44's AI chat, one prompt at a time.
Data, offer automation, real emails and the front desk dashboard all run on Base44, responsive down to a phone.
Lucinda 's avatar
Wooww, this is going to help alot in clinical care and related services🔥🔥🔥
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