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Built an AI Voice Agent for hospital appointment booking using Vapi, Next.js, and NestJS. It can collect patient information, help select the doctor/service/time, and automatically book the appointment directly into the website calendar.
A practical example of how voice AI can simplify scheduling and reduce front-desk workload.
#VoiceAI #Vapi #NextJS #NestJS #HealthcareTech #AIAutomation #WebDevelopment
I'd treat the calendar write as the critical boundary here. How do you handle an interrupted call after a slot is reserved so a retry cannot create a duplicate appointment?
The voice agent has the client’s email or phone number. Before making any appointment, it checks the database to see if an appointment already exists for that date.
If an appointment already exists, it doesn’t create a duplicate. It asks the user if they want to update or reschedule the existing appointment.
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