Knowledge - Trained on your business, Sync help centers, websites, PDFs and ticket history. Your AI stays current automatically.
Tool actions - Connected to your stack, Pre-built connectors for the platforms you already use — or wire any REST API in minutes.
Omnichannel - Wherever customers reach you, One agent, one knowledge base, every channel — web, WhatsApp, voice, email. and every thing live in one Inbox
This is not just a chat bot, its a full autonomous Agent that sticks to your knowledgebase and handles all your customer conversations.
Just like AI, soon we will be made to believe it's not AI anymore, it's SI. Something more advanced.
But the same way AI lacks a soul, so will SI.
Mastering the tool is good. Selling it as a replacement for humans is just hype.
Be at the top of your game. Build connections, do your own research and planning, and keep finding ways to improve.
It's not that AI is bad. I always wanted something to handle the boring tasks, so I could do the work I love. Not something that takes over the work I love, and botches that too.
P.S. This is a 4-second shot I made in 2023 for Paramount Students. I just added the labels AI and SI on top, and see how perfectly it fits, picturing another ERA OF HYPE SELLING!