Do you need full visibility into your support operations, agent productivity, and SLA compliance?...Do you need full visibility into your support operations, agent productivity, and SLA compliance?...
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Aniruddha Deo
• Aug 22
Do you need full visibility into your support operations, agent productivity, and SLA compliance?
I design executive-ready Power BI dashboards that turn raw ticketing and call logs into actionable insights.
What this dashboard delivers:
✔ SLA Tracking: First-response and resolution SLA compliance vs. violations
✔ Call Center KPIs: Total calls, answered vs. abandoned rate, average speed of answer (ASA)
✔ Agent Scorecards: Individual resolution rates, average handle time, and CSAT customer satisfaction scores
✔ Peak Volume Trends: Hourly/monthly ticket creation patterns to optimize staff scheduling
✔ Root Cause Breakdown: Categorization by topic, product, priority, and region
Deliverables: Complete .PBIX file, optimized data model, DAX measures, and mobile layout.
Microsoft Power BIData Analysis
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