Chat Widget Answers Product Questions Outside Business HoursChat Widget Answers Product Questions Outside Business Hours
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A visitor got a real answer at 3am, not a “we'll get back to you.”
A detailed product question came in well outside business hours. The chat widget answered it correctly, right then by morning, the visitor had already converted, no one on the team had to do a thing.
→ A good answer at 3am beats a great answer at 9am.
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Johnson's avatar
That 3am bot reply turning a question into a conversion without any manual hand off is a clear boost.
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