I designed and developed a specialized AI phone receptionist for hair and beauty salons. The syst...I designed and developed a specialized AI phone receptionist for hair and beauty salons. The syst...
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darko tokanovic
• 1d
I designed and developed a specialized AI phone receptionist for hair and beauty salons.
The system answers real telephone calls, explains salon services and prices, identifies the requested treatment, handles appointment requests and sends email confirmations.
It uses FreeSWITCH and SIP telephony with streaming speech recognition, LLM orchestration and low-latency voice synthesis. The agent supports natural interruptions and is optimized for telephone-quality audio.
I also built business-specific service matching and confirmation logic. During real-call testing, phrases such as “men’s haircut” produced several transcription variants, so the system uses aliases, conversational context and confirmation rules instead of relying on a single raw transcript.
The management layer provides call recordings, transcripts, summaries, appointment status and configurable information such as services, staff, prices, opening hours, promotions and agent instructions.
My responsibilities included telephony architecture, backend development, AI orchestration, appointment workflows, email integration, administration, deployment and real-call testing.
This is an independently developed product, not a paid client project.
AI Voice DevelopmentConversational AI DevelopmentSoftware DevelopmentGoogle GeminiPythonTwilio
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