Email Support for E-commerce Store - Shopify & Zendesk
I provided fast and friendly email support for an online fashion store. Handled 50+ tickets per day including order tracking, refunds, product questions, and delivery issues.
Results:
✅ Reduced response time from 12 hours to 3 hours
✅ Maintained 98% customer satisfaction
✅ Created FAQ to reduce repeat questions
Tools: Gmail, Shopify, Zendesk, Order Tracking System
I am available for US time zones and can handle high-volume support with empathy and professionalism
Most businesses I talk to don't need "more software." They need less wasted time.
The same customer questions answered 50 times a day. Leads that go cold because no one replied at night. Hours spent copying data between sheets and apps.
That's what we fix at Ascalify. We build simple systems that save time and cut costs:
• AI assistants that answer your customers 24/7
• Automations that remove repetitive manual work
• Custom dashboards and CRMs so everything is in one place
My rule: if it doesn't save you time or money, we don't build it.
I'll be sharing what I build here, including small experiments, real results and lessons learned.
If there's one task in your business you wish ran on its own, tell me in the comments. I'm happy to suggest how to automate it. 👇
A question got answered correctly at 2am, no one awake to do it.
A customer needed a specific setup answer outside business hours. The bot pulled it straight from the docs and answered it correctly, no ticket, no wait until morning.
→ A good answer shouldn't depend on someone being awake to give it.