E-commerce Email Support Specialist for Shopify and ZendeskE-commerce Email Support Specialist for Shopify and Zendesk
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Email Support for E-commerce Store - Shopify & Zendesk
I provided fast and friendly email support for an online fashion store. Handled 50+ tickets per day including order tracking, refunds, product questions, and delivery issues.
Results: ✅ Reduced response time from 12 hours to 3 hours ✅ Maintained 98% customer satisfaction ✅ Created FAQ to reduce repeat questions
Tools: Gmail, Shopify, Zendesk, Order Tracking System
I am available for US time zones and can handle high-volume support with empathy and professionalism
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The network for creativity
Join 1.25M professional creatives like you
Connect with clients, get discovered, and run your business 100% commission-free
Creatives on Contra have earned over $150M and we are just getting started