Day one of the Create Every Day challenge. I'm starting a daily health tech design challenge to s...Day one of the Create Every Day challenge. I'm starting a daily health tech design challenge to s...
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Miguel Martinez-Abreu
pro
• Nov 4
Day one of the Create Every Day challenge.
I'm starting a daily health tech design challenge to sharpen my skills and help accelerate better UX in healthcare. 🩺
Starting with an AI chat support concept for my health tech client, it helps patients understand their bills and insurance coverage.
I know what you're thinking. Are AI chat boxes really user-friendly?
Glad you asked. AI support has been shown to reduce support calls, ease front-desk workload, and minimize patient confusion.
It's not here to replace front-desk staff; instead, it adds another layer of support for patients that's available 24/7.
So, to answer your question. Yes, it can be user-friendly, but only if it's designed and built for the user, not just a feature.
In healthcare, empathy leads — AI reinforces it.
What do you think? Should AI offer patient support?
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