How we turn a messy "here's how we do it" walkthrough into a 1-page SOP:
1. Capture every step, in order, exactly as it's done today.
2. Cut it to the steps that matter and name who does each one.
3. End with a checklist anyone can follow.
What process lives only in someone's head?
That limping little guy protecting us from the slop is painfully relatable, Anton. I feel the same: generating a dozen directions is cheap now, but the rearranging, discarding and de-slopping afterward is where the real craft lives.
Working on a UX project to simplify an internal company app and make everyday tasks faster and easier.
I redesigned a 16-screen workflow into just 6 screens — a 62.5% reduction in screens — by removing unnecessary steps, simplifying the user flow, and making key actions easier to complete.
The goal is to reduce user friction, minimize cognitive load, and help employees complete tasks with fewer steps.
Hopefully, I can share the full case study soon! 🚀
Cutting 16 screens down to 6 is the kind of ruthless editing internal tools desperately need. Fewer steps and less cognitive load is a win every employee will feel, looking forward to the full case study.