Deliverable focused on designing and implementing an Org Structure & Role Clarity System for a founder-led service or agency business scaling from 15 to 30 people. It presents a diagnostic-to-implementation framework that addresses structural issues such as too many direct reports to the founder, undefined roles, lack of accountability, department confusion, and slow onboarding. Actions Taken - Redesigned organisational model, a role clarity and responsibility matrix, and a phased 90-day implementation roadmap to move the business from founder-dependent execution to a structured departmental operating model with clear ownership, escalation paths, and leadership accountability. Operational systems implemented

- Organisational structure audit

-Role clarity and accountability matrix

- Department-based org redesign

- Team lead layer and span-of-control restructuring

- Escalation protocol

- Department KPI ownership model

- Weekly department stand-up cadence

- Cross-department handoff process

- Onboarding clarity framework

- 90-day structural implementation roadmap