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Hey guys, I don't think I'm gonna be able to submit. CapCut never gave me the 5000 credits and I honestly don't know why. I tried reaching out to them, and Contra tried talking with them. I don't know what I did ir what went wrong. I've basically been in the dark for days with no answers on this now and don't know what's happening anymore, so I don't think I'm going to be able to submit any work this time around. Welp....good luck I guess to everyone..😞
So sorry to hear that, Sierra! I really hope they do another challenge soon so you can participate with the ideas you had for this one! Good luck in the next ones!
Thanks, Andrew. I ended up with AT LEAST submitting for Bubble Free-For-All event. I'm really, really hoping to win this one; it's been extreeeeemely bumpy on my end 😅
Hey, then good luck on that one, Sierra! Hope your submission really likes the judges!
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@Kayla Li @Marlenn Alba @Marouane Zouizhi
I still haven’t received my credits, even though it has been three days.
I want to clarify that I use two different email addresses: one for my Contra account and another for my CapCut account. I also tried signing up with the same email, but I wasn’t able to sign in, so I ended up using a different email for CapCut.
I’ve already filled out the credit form around three times, but I still haven’t received anything. Could you please check whether the email difference is causing an issue with my credits or if there’s anything else I need to do?
I’d really appreciate your help since the challenge only has 2 days left and I still can’t participate.
@Kayla Li please help!
4 days till now.
Still cant generate video in Capcut website @Contra HQ #contrasupport
Can we use Capcut Ai lab app ?
@ContraTeam Hello,
I am taking part in the CapCut Seedance 2.5 challenge and very excited about shooting my one-take shot. 📽️
Initially, I applied for 5,000 free Seedance credits on August 13. They state that credits are usually issued within 1-2 business days, but so far they have not been credited to my account. Since the deadline is near - August 19th - I decided to reapply today, but still want to ask for help.
Please, can you check this out for me so I can generate seeds before the deadline? If needed, I can provide my account data.
Thanks a lot!
Hello Rittik, I think most people are submitting the wrong ID. They’re asking for the UID, not the CapCut ID shown in the app. The UID is much longer than the regular CapCut ID.