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From Struggling Shop to Sales Machine
A local fashion store was stuck thousands of followers, but almost no repeat buyers.
👉 We stepped in with a simple email + CRM strategy:
Personalized follow‑ups after every purchase
Automated reminders for new arrivals
Loyalty offers sent at the right time
💡 Result? Within 90 days:
42% increase in repeat customers
3x higher engagement on promotions
Ad spend cut in half
The lesson: Engagement is good, but conversion is better.
The network for creativity
Join 1.25M professional creatives like you
Connect with clients, get discovered, and run your business 100% commission-free
Creatives on Contra have earned over $150M and we are just getting started
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- Revamped a Shopify bags store with a CRO-focused custom redesign using the Dawn theme
- Implemented seamless variant redirection to improve product navigation and user experience
- Enhanced collection pages by integrating product images and videos for stronger visual engagement
- Optimized the overall shopping journey to boost customer interaction and conversion rates
🚀 Available to help with similar Shopify projects, custom store enhancements, CRO strategies, or tailored eCommerce solutions.
Really love the directions and presentation here
17 months ago, we launched an AI chatbot for a small business client.
Here's an honest update.
Two months in, the numbers were modest.
80 conversations. 708 messages. 14% conversation-to-lead rate.
Not bad. But most visitors still preferred the contact form.
So we left it running.
We watched how people used it and made improvements. Nothing major.
17 months later:
1,350 conversations. 179 leads. 13.2% conversion rate.
At 16x the volume, the quality held almost exactly.
But there was a real shift around July 2025 that’s worth pointing out.
1. Average chats per month doubled, from 40 to 79.
A clear sign that where conversations are taking place is changing. People are no longer browsing sites in the same way.
They want their questions answered fast, and if you can’t deliver that, you miss out.
2. The chatbot became the #1 lead source on the site
From July 2025 onwards, the chatbot has consistently driven more leads than the forms, and that's held through 2026.
3. The average conversation runs 9 messages deep.Â
These are not quick FAQ lookups.
Some conversations span materials, pricing, customisation, planning permission and delivery.
These are real pre-sales conversations handled without a team member in the room.
PS: Only 3 thumbs down in 17 months. We'll take that.
Good work. Yeah as the industry shifts customer behavior does so as well
Not a human. Not a click. An AI — browsing, comparing, and checking out. Automatically.
Shopify calls it Agentic Commerce.
And it just went from buzzword to reality.
In Q1 2026 alone:
→ AI-driven traffic to Shopify stores grew 8x year over year
→ AI-driven orders grew 13x
→ ChatGPT, Gemini, and Copilot are now your new customers
The stores winning? They have clean product data. Structured metadata. Clear descriptions.
The stores losing? They were built only for human eyes.
Here's the uncomfortable truth:
If your Shopify store isn't optimized for AI agents right now, you're already behind.
This isn't a future problem. It's a today problem.
I'm already helping clients audit and restructure their stores for this shift.
Are you ready for the era where your next customer isn't a person? 👇
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