Adapting Design: Human-Agent Interaction in System LoopsAdapting Design: Human-Agent Interaction in System Loops
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Human → Interface → System design is starting to feel like it’s moving into its twilight. We’re shifting toward something closer to Human → Agent → System → Agent → Human, where the system becomes part of an autonomous loop rather than something people interact with directly.
Design has to adapt. Interaction is no longer always visible or immediate. It’s often indirect, asynchronous, and behind the scenes. We’re designing not just interfaces, but how intent moves through systems.
Design still needs to be thoughtful and beautiful for human users. But we also need to consider how products are used by agents, and the opportunities and risks this brings.
It reframes empathy. It’s not just about what users say or do, but what they mean and what agents execute. We need to be mindful of human problems and agent behaviour.
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