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Hi everyone, I’m Mahmoud Talaat.
I’m a German Audio Transcription QA Reviewer and Speech Annotation contributor with experience in AI data evaluation, data annotation, and customer support.
I help review audio and text data for accuracy, segmentation quality, completeness, and guideline compliance.
My focus is always on clean, accurate, and reliable work.
Services I can help with: German Audio Transcription
Speech Annotation
QA Review
AI Data Evaluation
Data Annotation
Customer Support
Data Entry & Online Research
Languages: Arabic native, German B2, English B1.
The network for creativity
Join 1.25M professional creatives like you
Connect with clients, get discovered, and run your business 100% commission-free
Creatives on Contra have earned over $150M and we are just getting started
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Built "Quiz Deba" an AI-powered platform that turns study materials into interactive quizzes and exportable PDF question sheets.
Conversational AI Calling Agent using Retell AI
Overview
To explore how AI can automate voice-based customer interactions, I designed and configured a conversational AI calling agent using Retell AI. The agent is capable of handling natural phone conversations, collecting customer information, understanding user intent, and guiding callers through predefined business workflows.
The conversation flow was designed to mimic human-like interactions while maintaining consistency, accuracy, and operational efficiency.
Key Features
• Human-like AI voice conversations
• Automated customer interaction handling
• Dynamic conversation branching
• Intent-based call routing
• Customer information collection
• Appointment and consultation workflows
• Structured conversation management
Conversation Design
The agent follows a structured decision tree that guides callers through multiple conversation paths based on their responses. The workflow captures customer requirements, gathers relevant information, and directs users toward appropriate outcomes while maintaining a natural conversational experience.
Tech Stack
• Retell AI
• OpenAI
• Conversational AI
• Voice Automation
• Workflow Design
Potential Applications
• Appointment Scheduling
• Lead Qualification
• Customer Support
• Consultation Booking
• Sales Assistance
• Information Collection
Outcome
This project demonstrates how conversational AI can be leveraged to automate customer interactions, reduce manual calling efforts, and create scalable voice-based business workflows.
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