Harbor Counseling is a private therapy practice in Lagos with a large, diverse team of therapists offering different specialties, languages, locations, and session formats.

 

I built a therapist-matching and booking system designed around the practice's biggest challenge: finding the right therapist is more important than simply finding an available appointment.

 

Instead of sending clients straight to a calendar, Harbor first matches them based on their needs, preferred therapist characteristics, language, location, experience, and session format. It then shows availability only for therapists who fit those requirements.

 

The system also reduces manual work for the practice by handling booking, deposits, discreet confirmations, reminders, self-service rescheduling, and intake. If a therapist cancels, the system can re-run the client's original preferences and suggest compatible replacement therapists and available times.

 

The result is a booking experience that helps clients find the right person with less back-and-forth, while reducing the amount of manual coordination required from Harbor's staff.