customer/technical support specialist

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About this service

Summary

With experience in customer support, I can deliver the following: - exceptional customer support - Led a team of customer support specialists - reports on customer satisfaction or feedback - analysis of customer service metrics or key performance indicators (KPIs) - training materials or manuals - recommendations for improving customer support processes or systems - guidance on best practices for customer support, such as effective communication strategies or tools for tracking and managing customer interactions.

What's included

  • customer support

    Reporting, recruitment, training, KPIs & management


Skills and tools

Customer Success Manager

Customer Support Representative

Technical Support Specialist

Intercom

Intercom

Krita

Krita

Microsoft Office 365

Microsoft Office 365

Slack

Slack