Churn Psychology & Retention AuditLB Muhanga
Why are your users leaving? Most companies guess; I use Behavioural Sociology to find out. I provide a deep-dive audit of your user journey to identify "Psychological Friction" points where customers lose trust. By merging social psychology insights with data from your CRM, I help you move from reactive "firefighting" to proactive retention. This methodology previously helped drive an 80% increase in acquisition through improved user trust.
Deliverables (3–5 Business Days) : A Churn Risk Report, Behavioural User Journey Map, and a 3-Step Retention Strategy.
LB's other services
Starting at$500
Duration1 week
Tags
Brand Strategist
Consultant
User Researcher
Service provided by
LB Muhanga Nairobi, Kenya
Churn Psychology & Retention AuditLB Muhanga
Why are your users leaving? Most companies guess; I use Behavioural Sociology to find out. I provide a deep-dive audit of your user journey to identify "Psychological Friction" points where customers lose trust. By merging social psychology insights with data from your CRM, I help you move from reactive "firefighting" to proactive retention. This methodology previously helped drive an 80% increase in acquisition through improved user trust.
Deliverables (3–5 Business Days) : A Churn Risk Report, Behavioural User Journey Map, and a 3-Step Retention Strategy.
LB's other services
$500