Senior officer
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About this service
Summary
• Successfully handling all customers inquiries.
• Using strong interpersonal communication skills to convey
information to others.
• Helped large volume of customers every day with positive
attitude and focus on customer satisfaction.
• Provide strong support system for team leader and colleagues.
• Received award for coordinating solutions for high volume of
customer inquiries per day while meeting and exceeding
performance quotas.
• Analyzing customer service trends to discover areas of
opportunity and provide feedback to management.
• Monitoring and guiding junior staff on banking services.
• Maintaining scorecard minimum 90% every month.
What's included
Customer service
I've been a Senior Officer, where l have focused my time on maintaining efficient office operations. While at my current job, my biggest accomplishment has been awarded as the most active agent in solving customers' cases.
Skills and tools
Data Science Specialist
Customer Support Representative
Operations Manager
ATS
Canva
CRM
Microsoft Office 365
SQL
Work with me
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