Virtual assistant : Customer success /customer support
Starting at
$
500
About this service
Summary
What's included
Virtual assistant
Email management Appointment setting Calendar management Booking appointments with clients Answering phone calls Answering support tickets (with the use of Zendesk) Database building (eg. updating email or contact lists on your CRM). File Management. Following up with clients/customers (sending thank you and other reminder emails). Taking down minutes of meetings 14. Creating basic reports (reports on weekly tasks, deliverables, sales) Preparing Slideshows (Powerpoint Presentations) Liaison between you and other team members Provide administrative support and assistance. Hotel and Flight Booking.
Duration
3 months
Skills and tools
Customer Success Manager
Customer Support Representative
Virtual Assistant
Freshdesk
Google Calendar
Microsoft Office 365
Salesforce
Trello