Virtual assistant : Customer success /customer support

Starting at

$

500

About this service

Summary

I will provide services in customer support, customer success, project management and all forms of administrative services.

What's included

  • Virtual assistant

    Email management Appointment setting Calendar management Booking appointments with clients Answering phone calls Answering support tickets (with the use of Zendesk) Database building (eg. updating email or contact lists on your CRM). File Management. Following up with clients/customers (sending thank you and other reminder emails). Taking down minutes of meetings 14. Creating basic reports (reports on weekly tasks, deliverables, sales) Preparing Slideshows (Powerpoint Presentations) Liaison between you and other team members Provide administrative support and assistance. Hotel and Flight Booking.


Duration

3 months

Skills and tools

Customer Success Manager

Customer Support Representative

Virtual Assistant

Freshdesk

Freshdesk

Google Calendar

Google Calendar

Microsoft Office 365

Microsoft Office 365

Salesforce

Salesforce

Trello

Trello

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