Customer Service Representative
Arlind Xhoni
(0)
Contact for pricing
About this service
Summary
Manage large amounts of incoming phone calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
What's included
Depending on the work required and as long as needed
Professional customer service representative with more the 3 years of experience and very good time management and problem solving skills.
Skills and tools
Customer Support Representative
Data Entry Specialist
File Converter
CRM
Looker studio
Work with me
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