Your Technology Partner for Business Success
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About this service
Summary
What's included
Monitoring
Monitoring and management of the client's IT infrastructure, including servers, networks, and security systems.
Healthchecks
Regular system health checks and performance optimization.
Troubleshooting
Proactive identification and resolution of potential issues or security threats.
Patch Management
Patch management and software updates to ensure system stability and security.
Helpdesk
Help desk and technical support services for end-users.
Reporting
Detailed reporting and analysis of system performance, issues, and trends.
Planning
Strategic planning and consultation to help the client align their IT infrastructure with their business goals.
Communication
Regular communication and collaboration with the client to ensure their IT needs are being met and exceeded.
Skills and tools
Customer Support Representative
IT Specialist
Technical Support Specialist
Asana
Freshdesk
Zoho