Technical Support

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About this service

Summary

Issue Resolution

What's included

  • My Delivarables

    - Swift issue resolution for technical problems. - Guiding customers through troubleshooting steps. - Maintaining thorough documentation of interactions. - Offering remote assistance through various channels. - Escalating complex issues when necessary. - Educating customers on software/hardware usage. - Installing and configuring software/hardware. - Utilizing diagnostic tools for accurate problem identification. - Contributing to the company's knowledge base. - Collaborating with cross-functional teams. - Ensuring customer satisfaction and data security. - Generating reports on support activities.

Recommendations

(5.0)

Kator Tarkaa • Kator

Client • Aug 22, 2023

Abah is an exceptional Graphic Designer and Web Designer. We've collaborated on numerous projects, including social media graphics, flyers, portfolios, business plans, and websites. Victor consistently delivered outstanding results, demonstrating his creativity, dedication, and skill. I wholeheartedly recommend him for any design-related work; his work ethic and expertise are truly valuable.


Skills and tools

Technical Support Specialist
Jira

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