- Swift issue resolution for technical problems. - Guiding customers through troubleshooting steps. - Maintaining thorough documentation of interactions. - Offering remote assistance through various channels. - Escalating complex issues when necessary. - Educating customers on software/hardware usage. - Installing and configuring software/hardware. - Utilizing diagnostic tools for accurate problem identification. - Contributing to the company's knowledge base. - Collaborating with cross-functional teams. - Ensuring customer satisfaction and data security. - Generating reports on support activities.