Manually sorting and routing support tickets slows your team down and delays urgent issues. I build automated systems that read, classify, and route incoming tickets instantly — so the right person sees the right issue immediately.

This system:

Reads incoming tickets (email, form, or helpdesk tool)

Uses AI to classify by category and urgency

Automatically routes to the right team/person

Logs everything for tracking and reporting

Built on n8n + OpenAI API — works alongside your existing helpdesk tool or as a standalone system.

Every project starts with a short call to confirm your ticket categories and routing rules before I build anything.