Find SLA risks before customers have to chase your team.

I will build an n8n workflow that monitors incoming support tickets, applies your priority and response-time rules, identifies pending or breached requests, and alerts the right person.

What is included • One ticket source, such as email, chat, helpdesk webhook, or API • Ticket normalization and priority rules • SLA status calculation • VIP or breach alerts • Logging and a simple category summary • Basic error handling, testing, workflow export, and handoff notes

AI classification is optional. It will support your team, not silently close or reject customer requests.

Process

I review your current ticket source and SLA rules.

We agree on priorities, response targets, business hours, and escalation recipients.

I build and test the workflow with anonymized sample tickets.

I deliver the workflow and explain how to maintain it.

The starting price covers one ticket source and up to two connected tools. For custom helpdesks, multiple channels, or API-only integrations, message me first so I can confirm the scope.

Please do not send passwords or API keys in your initial message.