Summary

FAQs

• What exactly do I get with the subscription?

  Ongoing UX/UI design for your website, app, or digital product — unlimited requests (one active at a time), quick 2–3 day turnarounds, and async communication through Hello Bonsai (for tasks and billing) and Loom (for design walkthroughs).

• How does communication and feedback work?

  All project tasks and updates live in Hello Bonsai. You’ll review designs and leave comments directly in Figma. Each major delivery includes a short Loom walkthrough for context and clarity, plus a weekly progress email so you always know what’s next. Teams that want faster feedback and tighter collaboration can add Slack access for priority communication.

• Can I pause or cancel anytime?

  Absolutely. The subscription runs month-to-month and you can pause or cancel before your next billing cycle. No long-term commitments.