What's included

• Onboarding Ownership

  I will assume ownership over user onboarding, closely collaborating with your cross-functional teams to integrate seamlessly into your organizational culture and processes.

• Comprehensive Research

  I will conduct a comprehensive assessment of your current onboarding process, utilizing user feedback, data analytics, and stakeholder interviews to identify pain points and untapped opportunities, and then present my suggested direction.

• Strategic Collaboration

  Once a direction has gained alignment, I will collaborate closely with your team to formulate a comprehensive strategy for the new onboarding journey, complete with user stories/Jira issues, strategic milestones, objectives, and measurable KPIs.

• Prototype Development and Validation

  I will lead the development and validation of prototype user onboarding experiences, incorporating user input to fine-tune and optimize the process for maximum efficacy.

• Engaging Content and Messaging

  I will work with your marketing team to surface engaging onboarding content and messaging that effectively communicates your company's unique value proposition, compelling users to engage enthusiastically.

• Technical Expertise

  I will work with your development and design teams to ensure seamless technical integration of the new onboarding journey within your platform or application.

• Knowledge Transfer and Experimentation Framework Setup

  I'll equip your team with vital knowledge through comprehensive training and documentation, guaranteeing a seamless transition and proficient ongoing management of the revamped onboarding process. This encompasses setting up a solid experimentation framework, integrating top-tier tools (budget permitting), efficient workflows, and adhering to industry-leading practices.