Customer Support Specialist

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About this service

Summary

An analytical mindset with strong problem-solving skills. Availability to work flexible hours to accommodate varying task demands.

What's included

  • Customer Appreciation

    Some businesses provide tokens of appreciation, such as thank-you notes, discounts, or loyalty rewards, to show clients they are valued.

  • Resolution of Issues

    The primary deliverable is the resolution of the customer's issue or problem, whether it's a technical problem, a billing inquiry, or a product-related concern. The customer should receive a clear solution to their problem.

  • Personalization

    Personalize interactions while understanding customer's need and tailor solutions to their specific needs.


Skills and tools

Customer Support Representative

CRM

Microsoft Office 365

Microsoft Office 365

Microsoft Teams

Microsoft Teams

Zoom

Zoom